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BVC Newsletter | December 2013


Season's Greetings from the BVC staff! With the holidays upon us, all of our branches have been busy trimming trees and putting up decorations to make things festive for our furry and feathered clientele! Our newsletter this month reflects the season with some wonderful Christmas pet treat recipes, as well as a review of some common holiday dangers to our pets.

In this last edition for 2013, we are also very pleased to introduce you to Dr. Adri Rossouw, our veterinarian at the BVC, Al Ain branch who works alongside the excellent and dedicated team of Simon and Dora Hancock. Appointments to see Dr. Adri can be made by calling any of our BVC locations, or directly calling Al Ain at: 03-768-2978.

We also have an overview from our always popular visit from the veterinary ophthalmology specialists from The Animal Eye Hospital, Johannesburg, South Africa. If you think your pet would benefit from a consultation with the Ophthalmology Specialist, please contact or call 02 550 4111. Speaking of specialists visits, January 2014 will also see Dr. Silvia Auxilia our veterinary dermatologist back at the Khalifa City branch for her monthly visit, and veterinary dental specialist, Dr. Gerard Steenkamp will be consulting at the main branch. Once again, a quick email to Chris, or a phone call is all that is needed to book your appointment!

Lastly, we offer some always useful First-Aid advice for pets, as well as our special supplement from Dr. Jonathan Hale, "A Partner Ponders", which deals with Ectoparasites this month.

We hope you enjoy the newsletter and wish you all the very best of the holiday season and a Happy New Year!

Warm Regards, BVC Staff

Contents/Quick Links: Christmas Pet Treat Recepies | Dr Adri Russouw | Top 5 Holiday Dangers to Pets | Dr Lo-An, Veterinary Ophthalmologist Visit | Pet First Aid Advice - My pet is choking! | Partner Ponder - Ear Mites and Demodex

BVC Al Ain Christmas party & Fundraiser

Click here to follow our Al Ain Branch on Facebook to see more pictures and get their updates
Did You Know? Did You Know? Did You Know?

Did You Know?

"We've extended our opening hours at our Khalifa City Branch"

We will now be open from:
Sunday to Wednesday: 8:00AM – 12:00NN and 3:00PM - 7:00PM
Thursday: 8:00AM – 12:00NN and 3:00PM - 8:00PM
Saturday: 10:00AM – 4:00PM

Christmas Pet Treat Recipes

Christmas Feast

Christmas is a time for treats and that includes your furry and feathered family members! If you have a little time during the holidays, why not do a little baking for the critters? The following recipes can also be a thoughtful gift for a pet owning friend, and are pretty easy to make! Christmas pet treat recipes.pdf

Dr Adri

Dr Adri Russouw

Meet Dr Adri Russouw, the latest veterinarian to join our BVC team at our Al Ain branch. For the time being she will be consulting on Tuesday mornings 10am - 2pm and on Thursdays 2pm - 5.30pm. Click here for more info.

Dr Adri qualified in 2007 from the University of Pretoria, South Africa. She is a general small animal practitioner with a special interest in ultrasound and soft tissue surgery.

She is the proud owner of two Golden Retrievers and a very stubborn cat. Adri grew up on a farm, surrounded by animals and always wanted to be a vet. “I am living my dream” she says. She loves the outdoors and any activity that goes with it: hiking, cycling, running, diving, horse riding . . . struggles to put down a good book and is an amateur cook. To shedule an appointment for your pet with Dr Adri at our Al Ain branch please call 037682978

Top 5 Holiday Dangers to Pets

Preventive Measures Can Save Pets

The holidays are a festive time for us and our pets. However, due to ongoing activities and constant distractions, we can easily overlook potential dangers to our four-legged and feathered family members.
Take preventive measures to protect your pets this holiday season. Being aware of these top five dangers could save you a trip to the veterinary emergency room.

Click here to find out all about them!


Dr Lo-An

Another Successful Ophthalmology Specialist Visit ~ Article By Christine Outhwaite

Dr Lo-An, Veterinary Ophthalmologist Visit

Here at BVC you are very fortunate to have many specialists visiting the clinic throughout the year. In November it was Specialist Ophthalmologist Dr Lo-An Odayar from The Animal Eye Hospital, Johannesburg, South Africa.
We saw a total of 26 cases during the 3 day trip, Dr Lo-An performed cataract and other eye surgeries. We reserved the first day for the cataract consultations and surgeries. Pets do have a medication protocol they need to start 5 days prior to cataract surgery. Before pets can go forward to surgery there are a number of tests they undergo, sadly not all pets are suitable candidates.
We had 2 suitable candidates, who went forward for bi-lateral and unilateral cataract surgeries. Both the surgeries were very successful and Dr Lo-An was extremely pleased with the results. Within 24 hours one patient was jumping out of his cage, and the other walking well without bumping into the walls.
On the second and third day we saw new clients and rechecks of ongoing cases , some interesting conditions such as raised intraocular pressure, glaucoma , progressive retina atrophy and entropion , which is a medical condition where the lower eye lid turns into the eye . Some of these conditions can be managed with medications and others require surgery.
We already have client's waiting to hear the dates for the next schedules visit in 2014.
If you think your pet would benefit from a consultation with the Ophthalmology Specialist, please contact or call 02 550 4111

For more information about the Animal Eye Hospital, you can visit their website. You can contact Cris at the British Veterinary Centre on +971 (0) 2 665 0085 & email: for bookings and appointments or more information.
For Cataract Surgical Cases - Please download the info sheet for pre-op instructions, more information and cost estimates.

First Aid

Click here for more
Pet First Aid advice.

Pet First Aid

When your pet has an emergency, being prepared is very important. We cannot stress enough that you SHOULD NOT get on-line during a pet emergency or when your pet is seriously ill. In an emergency, first aid is not a substitute for veterinary treatment. However, before you are able to get your pet to a veterinarian, knowing some basic first aid can help. Always seek veterinary care following first-aid attempts.

What can I do if my cat or dog is choking?
Dr Emily Connabeer - BVetMed MRCVS, says: "Be sure to protect yourself as well as the animal, as the pet will likely be frantic and may be more likely to bite. If the pet can still partially breathe, it is best to keep the animal calm and get to a veterinarian as quickly as possible. Look into the mouth to see if a foreign object in throat is visible. If you can, clear the airway by removing the object with pliers or tweezers, being careful not to push it farther down the throat. If it is lodged too deep or if the pet collapses, then place your hands on both sides of the animal's rib cage and apply firm, quick pressure. Or place the animal on its side and strike the side of the rib cage firmly with the palm of your hand three or four times. Repeat this procedure until the object is dislodged or you arrive at the veterinary clinic."

A Pug Partner Ponders

Ear Mites and Demodex ~ By Dr Jonathan Hale

Ectoparasites are bugs that live on the surface of the skin. Clients are familiar with the ones they can see themselves - ticks in particular. However there are other ectoparasites that need some magnification to be seen. The most common one is the ear mite of cats which we can easily see with the video otoscope (video example: and demodex, a dog mange mite that requires a microscope to see these crocodile shaped bugs.

Dr Jonathan
Ear Mites

Ears mites

Ears mites are really common in pure breed cats (especially kittens) bought from pet stores. The typical signs to look for are the kitten scratching at the ear and dry black ear wax. They must be intensely itchy and I think they are probably terribly noisy too as they walk around in the ear they must walk over the ear drum! Imagine trying to sleep with an incessant scratching noise in both ears. And the agony for the poor cat of not being able to get your foot into the ear to get the little bugs out. In a bizarre accident, I once had a moth fly into my ear while on the tee box and it was horrid until the poor moth turned around and decided to fly out - much to the amusement of my golfing companions! Fortunately ear mites don't transfer to people although a colleague of mine did tell me she accidentally infected herself and what I have told you about the ear mites preventing you from sleeping is also absolutely true.

Ear Mites


Demodex mites are common in certain breeds of dog. Young pugs and bulldogs are the two breeds I seem to see it in most commonly and where the dog has been acquired from is not important. This is because the mites are only passed to the pup at the time of birth. Thats the only time mites pass from one dog to another. They do not pass from one dog in a house to another and they do not pass between the dog and a pet owner. The signs of demodectic mange are patchy hair loss. It is usually not itchy. People tend to think their dog has ringworm. I can diagnose the mites by scraping a small patch of skin with a scalpel blade. This sounds sore (Ok it is a little) however because the mites only live inside the hair follicles (which are in the deeper layers of skin) it's necessary to do this or the proper diagnose won't be made.

Now here is a little quiz for all those budding veterinarians:

Question 1: Where should you not buy a kitten from, if you don't want ear mites?
Question 2: What equipment will a good veterinarian use to diagnose Demodectic mange?
Question 3: What should an owner be told whose dog has been diagnosed with Demodex?

A. It's contagious to people
B. It's contagious to other dogs
C. The dog may need treatment but no other pets or people will
D. Its caught the bugs from the street cat outside

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